- #Nuance vocalizer install guide upgrade#
- #Nuance vocalizer install guide software#
- #Nuance vocalizer install guide windows#
General: The Join Across Line (JAL) and Direct Transfer Across Line (DTAL) phone features aren’t supported, and must be disabled You can deploy the Mobile Agent solution to enable the contact center to use any phone as an agent phone. General: Only the Cisco IP Phones listed in the preceding table are supported as contact center agent phones.
#Nuance vocalizer install guide upgrade#
On HCS for CC 11.6, install UCCE 11.6(1) ES 7 or 11.6(2) before you upgrade CCDM to 12.6(1). On UCCE and HCS for CC 11.6, install UCCE 11.6(1) ES 7 or 11.6(2) before you upgrade CCMP to 12.5(1). When Cisco Finesse and CUIC are on 12.6, and Live Data is on 11.6, for Live Data gadgets to load in Cisco Finesse, installĬUIC 11.6(1) ES 22 or later on all Live Data stand-alone servers. Unified CCE/HCS for CC Components, Release 11.6
Unified CCE/HCS for CC Components, Release 12.6 On Packaged CCE 12.0, install CCE 12.0 ES37 before you upgrade CVP to 12.6(1). When Cisco Finesse and CUIC are on 12.6, and Live Data is on 12.0, for Live Data gadgets to load in Cisco Finesse, installĬUIC 12.0(1) ES 15 or later on all Live Data stand-alone servers. PCCE/UCCE/HCS for CC Components, Release 12.0 Upgrade CCP to 12.5(1) SU1 for compatibility with CCE 12.6. When Cisco Finesse and CUIC are on 12.6, and Live Data is on 12.5, for Live Data gadgets to load in Cisco Finesse, installĬUIC 12.5(1) ES 09 or later on all Live Data stand-alone servers. PCCE/UCCE/HCS for CC Components, Release 12.5 PCCE/UCCE/HCS for CC Components, Release 12.6 Paths, see the CCE Upgrade Flowcharts in the respective Contact Center Enterprise Installation and Upgrade Guides. Upgrading only the component that delivers the new feature may not be sufficient in all cases. Upgrade all the solution components to experience the new features delivered as part of a particular solution release version. For the languages that are supported by Cisco Webex Experience Management, see Experience Management. The Cloud Connect component can be deployed with Enterprise Solution.įor details on the browsers that are supported by Cisco Webex Experience Management, see Experience Management. Support for a CUCM release is inclusive of all updates. For all releases prior to 12.0, all componentsĮxception: Cisco Unified CM (CUCM) can continue to be on an earlier compatible release for an off-box solution deployment. Packaged CCE: In Release 12.5(1) and 12.6(1), the multistage upgrade support is backward compatible with Release 12.0 only. Includes some components not supported in a Cisco HCS for CC deployment. For example, support for ESXi depends on VMware release cycles.Ĭisco Hosted Collaboration Solution for Contact Center (HCS for CC) shares the same media kit as Cisco Unified CCE, which
#Nuance vocalizer install guide software#
Supportįor these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party The Compatibility Matrix specifies all supported third-party software (such as Nuance and Informix) and its versions. Automatic Speech Recognition and Text to Speech.
#Nuance vocalizer install guide windows#
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